I've used IM for years; it's how I learned to type so fast. It was my prime form of communication before my mom splurged and got me texting (haha).
I think it can be really useful in the workplace, especially for communication within and between departments. For example, if a patron comes to the reference desk and asks for help finding children's books, they obviously send the patron to the youth room. In this case, a short message can be shot to the youth room desk, giving them a heads up to catch the patron as they walk in the door and help them with what they're looking for.
The only concern I have about IMing is the same concern that I have with any textual form of communication: that tone and insinuations cannot be accurately portrayed, which could cause misunderstandings. Other than that, though, I think it's a perfect way to communicate with people that one knows well.
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