Facebook

I joined the Tippecanoe County Public Library group; this group is for current and past employees of TCPL. I think that it's a good idea for a library to have a facebook because it is a very easy way for the public to post any general questions they may have without having to come in or call. Additionally, it also provides the staff that is in charge of the facebook with time to research the query if needed without having to worry about wasting the patron's time.
There could be problems, though; most people are very active on facebook, meaning that they will expect a pretty immediate answer, and it may be difficult to divvy up the task of updating and checking the facebook account between staff so that questions are answered quickly. This brings up another potential problem, as well; most people have different language, communication, and grammatical styles, so it would be very difficult to present a cohesive appearance to viewers if the task was split across the staff.
Something that has always bothered me is when people do not follow conventions for punctuation and grammatical structure. Since people are only provided with text to read, it's very important to do everything possible to appear credible and intellectual, and poor sentences, typos, and major errors in punctuation or structure connote ignorance and incredibility. As such, I think it would be a very smart move to pay close attention to the presence that we are presenting by our writing.